Your Rights and Responsibilities

You are entitled to:

A thorough examination of your mouth, teeth and gums.
A full explanation of your treatment options.
A written treatment plan (including costs).
Information about NHS charges displayed in the waiting room.
Advice on how to keep your teeth and gums healthy.
Information about the practice and services available.

You are responsible for:

Giving at least 24 hours’ notice if you have to cancel or change an appointment. We will not charge you for missed appointments, but if you miss more than one appointment we may no longer be able to offer you treatment.

Following your dentist’s advice to prevent tooth decay and gum disease.
Paying your bill promptly.
Bringing proof of entitlement when claiming help with the cost of NHS treatment. If no proof is shown, your eligibility will be checked.
Treating our staff with courtesy and respect.

Your dental records

Your dental records will remain confidential and secure. However from time to time we may need to release these to NHS England or the NHS Business Services Authority as part of our ongoing clinical review process. We will try to contact you before releasing your dental records to another organisation.